Getting Help
Most problems with AI Business OS and the PRIMA products have a known cause and a fix you can apply yourself. This page lists where to look first, what to have ready if you need more help, and how to contact GenAI Skills Academy.
Look Here First
Section titled “Look Here First”Each product has a troubleshooting page that lists the problems its own code and release notes describe, with the message you see, the cause and the fix.
- AI Business OS Troubleshooting
- PRIMA Project Management Troubleshooting
- PRIMA Memory Troubleshooting
- PRIMA CRM Troubleshooting
- PRIMA Scholar Troubleshooting
The Frequently Asked Questions page answers common questions across all five products.
If the problem concerns your projects, tasks or the dashboard, ask Claude to run Scripts/validate-state.sh. It checks your project register and reports any errors it finds.
Find Which Version You Have
Section titled “Find Which Version You Have”The right fix often depends on the version you have installed, and you can ask Claude to read these files for you.
| Product | Where the version is recorded |
|---|---|
| AI Business OS | engineVersion in .claude/engine-manifest.json |
| PRIMA Project Management | version in .claude/prima-manifest.json |
| PRIMA Memory | version in the package.json file in the server’s folder |
| PRIMA CRM | version in .claude/mcp-servers/prima-crm/package.json |
| PRIMA Scholar | version in .claude-plugin/plugin.json |
The release notes list what changed in each version, one page per product, starting with AI Business OS.
The Learning Community
Section titled “The Learning Community”GenAI Skills Academy builds and maintains AI Business OS and the PRIMA products. Its learning community publishes AI news and product updates, along with articles and free and paid resources for extending your workspace, including the skill packs that no longer ship with AI Business OS. Join at learn.genaiskills.io/learning-community.
Paid Support
Section titled “Paid Support”You buy support separately from the products. A support session gives you one hour with Larry G. Maguire and a diagnosis of the problem. Ongoing monthly support covers the fixes needed, and further costs may apply. Terms of service apply.
Contact
Section titled “Contact”Email larry@genaiskills.io for support, licensing or anything else about the products, or visit genaiskills.io.
When you write, include the product and version, what you were doing, and the exact message you saw. A copy of the message as text is more useful than a screenshot.